Neatly Cleaning

Effortless. Spotless. NEATLY!

Welcome to Neatly!

We are more than just a cleaning company - we're your home-care partner. Locally owned and built on trust. Neatly brings professional home and laundry care to families across Pennsylvania. We’re here to make clean living effortless and your home, truly yours.

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Experience a smoother way to clean.
From your first booking to your recurring visits, our scheduling is seamless, reliable, and built around your lifestyle.

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Our Expertise, Your Peace of Mind...

From spotless spaces to fresh-folded laundry, our expert team delivers care, consistency, and comfort you can count on. Discover the services designed to keep your home at its best.

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FAQ - Frequently Asked Questions
Privacy Policy & Terms

This Privacy Policy explains how Neatly Group LLC (“Neatly,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit StayNeatly.com or use our cleaning and laundry services. By accessing our website or engaging with our services, you agree to the terms outlined in this policy.Neatly collects information to provide the best possible service to our customers. This includes personal details such as your name, phone number, email address, and service location, as well as details related to the type and frequency of services you request. We also collect limited payment information that is processed securely through trusted third-party processors like Square. We do not store credit card numbers or sensitive payment details on our servers. In addition, our website may collect non-personal data such as your browser type, device, and IP address through cookies and analytics tools to help us improve the performance of our website and services.We use the information you provide to schedule appointments, communicate with you, process payments, send receipts, and deliver updates about your service. We may also use this data to personalize your experience, improve our offerings, and send optional promotional messages or announcements. You may opt out of marketing communications at any time by contacting us at [email protected]
.Neatly will never sell or rent your personal information to third parties. We only share data when necessary to operate our business—for example, with payment processors, scheduling tools, or communication platforms that help deliver your service experience. We may also disclose information if required by law or to protect our legal rights, property, or the safety of our customers and employees.Cookies are used on our website to enhance your browsing experience and analyze traffic patterns. You can disable cookies through your browser settings; however, doing so may limit certain features of our site.We take data protection seriously and maintain administrative, physical, and technical safeguards to secure your personal information from unauthorized access, loss, or disclosure. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also withdraw your consent to receive marketing emails at any time by contacting [email protected]
.Neatly’s services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal data from children, and if such information is discovered, it will be promptly deleted.We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.If you have questions or concerns about this Privacy Policy, please contact us at [email protected]
or by mail at Neatly Group LLC, Pennsylvania, USA.

Terms & Conditions

Welcome to StayNeatly.com, operated by Neatly Group LLC (“Neatly,” “we,” “us,” or “our”). By accessing or using our website and services, you agree to these Terms and Conditions. Please read them carefully before booking any cleaning or laundry service with us.Neatly provides residential cleaning and laundry services throughout Pennsylvania. Our services are offered by independent contractors who operate under Neatly Group LLC. When you book a cleaning or laundry service through StayNeatly.com or directly with our team, you are agreeing to receive professional services as described on our website or within your service agreement.Appointments may be scheduled through our website, by phone, text, or email. We ask that all customers provide at least 24 hours’ notice for cancellations or rescheduling. Missed appointments or last-minute cancellations may be subject to a service charge. For recurring services such as weekly, biweekly, or monthly cleanings, your appointment will automatically renew on the agreed schedule until canceled. You may modify or cancel recurring services at any time with at least 24 hours’ notice.Payment for services is due at the time of booking or immediately following service completion unless otherwise agreed. We accept major credit and debit cards, digital payments, and cash. All payments are securely processed through third-party providers such as Square. Late or failed payments may result in additional fees or suspension of services until the balance is resolved.Neatly Group LLC strives to provide the highest quality service possible. If you are not satisfied with your cleaning, please contact us within 24 hours so we can address your concerns promptly. Refunds or re-cleanings are handled on a case-by-case basis and are provided at our discretion to ensure customer satisfaction.While we take great care in every job, Neatly Group LLC is not responsible for pre-existing damage, normal wear and tear, or items that are fragile or not disclosed prior to service. We also cannot be held liable for injuries or damages beyond our reasonable control. Our contractors are covered by their own insurance, and Neatly Group LLC maintains business insurance to help protect both our team and our customers.All cleaners and laundry providers who perform services under Neatly Group LLC are independent contractors. Contractors are responsible for providing their own supplies, tools, and transportation, as well as maintaining proper insurance coverage as outlined in their contractor agreement.By using StayNeatly.com, you agree to use the website for lawful purposes only. You may not copy, modify, distribute, or reproduce any content, logos, or materials from this site without prior written permission from Neatly Group LLC. All content on StayNeatly.com, including text, graphics, and images, is protected by copyright and other intellectual property laws.Neatly reserves the right to refuse service, modify pricing, or change scheduling availability at any time. We may also update these Terms and Conditions periodically. Any updates will be posted on this page with a new effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.If you have questions regarding these Terms and Conditions, please contact us by email at [email protected]
or by mail at Neatly Group LLC, Pennsylvania, USA.

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FAQ - Frequently Asked Questions

How do I book a cleaning or laundry service?
Booking with Neatly is quick and easy. You can schedule directly through our website at StayNeatly.com or contact us by phone or text to set up your appointment. We offer both one-time cleanings and recurring weekly, biweekly, or monthly services to fit your schedule.

What areas do you serve?
We currently serve customers across Pennsylvania and nearby surrounding areas. If you’re unsure whether we cover your location, reach out and we’ll be happy to confirm availability

Do I need to be home during my cleaning?
You don’t have to be home during your service. Many of our customers prefer to provide entry instructions so we can clean while they’re away. As long as we have safe access to your home, we’ll take care of everything.

What supplies do you use?
Our cleaners bring all their own high-quality cleaning supplies and equipment. If you’d like us to use specific products or eco-friendly options, just let us know before your scheduled cleaning and we’ll gladly accommodate your request.

Can I set up recurring cleanings?
Absolutely. We offer recurring services on a weekly, biweekly, or monthly basis. Once your schedule is set, your appointments will automatically renew until you choose to make a change.

How do payments work?
Payments are simple and secure. You can pay online through your invoice or at the time of service. We accept major credit cards, debit cards, digital payments, and cash. All online transactions are securely processed through Square.

What is your cancellation policy?
If you need to cancel or reschedule, please give us at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may result in a small service fee to cover scheduling and travel costs.

Are you insured?
Yes, Neatly Group LLC is fully insured, and all cleaning professionals are required to maintain active coverage. Your home and belongings are always treated with the utmost care and respect.

What if something gets damaged during cleaning?
While rare, accidents can happen. If something is damaged during your service, please notify us within 24 hours. We’ll assess the situation and work with you to find a fair solution.

Do you offer laundry pickup and drop-off?
Yes, we do! You can schedule in-home laundry service or choose pickup and delivery, depending on your area. We’ll wash, dry, and fold your laundry so it’s ready when you need it.

How can I join the StayNeatly team?
We’re always looking for dependable, detail-oriented cleaners to join our team. Visit the Apply to Join Our Team page on our website or email [email protected]
to learn more.

How can I contact customer support?
You can reach our team anytime by emailing [email protected]
or through the Contact Us form on our website. We respond to most messages within one business day.

Do you offer gift cards?
Yes! Neatly Gift Cards make a great gift for friends, family, or clients. You can purchase them directly from our Gift Cards page.

Can I request special add-ons or deep cleaning services?
Of course. We offer customized add-ons such as oven cleaning, refrigerator detailing, deep cleans, and more. Just let us know your needs when booking and we’ll tailor your service to match.

What makes Neatly different?
We combine professional quality with personal care. Our focus on consistency, communication, and reliability ensures every customer enjoys a stress-free, spotless home — every time.

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